For help with:
- your student computer network account.
- your University email account.
- logging into StudyZone (Web CT), StudentZone, or MyZone.
- printing from the Open Access Computer Suites.
- your network connection in Halls of Residence.
- wireless Internet connection from a laptop.
- problems with software on computers in the Open Access suites.
- any other IT-related query.
Contact us:
- visit the IT Helpdesk on the ground floor of the Library.
- email it.helpdesk@roehampton.ac.uk with details of your query.
- phone 020 8392 3737.

Term Time:
Monday to Friday: 8am to 9pm.
Saturday and Sunday: 11am to 6pm.
Vacation Time:
Monday to Thursday: 9am to 7pm.
Friday: 9am to 5pm.
Saturday: 11am to 6pm.
Sunday: closed.
You will get voicemail if we are busy or the Helpdesk is closed. If you leave a voicemail message please speak slowly and clearly and provide:
If you are reporting a problem with your network connection in Halls of Residence, we need the number of the dataport in your room in addition to your room and flat location. We must have a mobile number before we send an IT technician to visit your room.
This information will help us resolve your query more swiftly. Thank-you for your cooperation!
If you have any complaints, positive or negative feedback, or suggestions on how IT and Media Services can improve their services please contact:
Charlie Mackworth
Head of IT User Services
Email: c.mackworth@roehampton.ac.uk
Tel: 020 8392 3697
Alternatively call in to the University Library and ask for him at the IT Helpdesk.