Contact us
- Visit the IT Helpdesk on the ground floor of the University Library.
- Log a job using the IT Self Service link under My Tools in Student MyZone
- email it.helpdesk@roehampton.ac.uk with details of your query.
- phone 020 8392 3737.
IT Helpdesk Opening Hours
Term Time:
Monday to Friday: 8am to 9pm
Saturday and Sunday: 11am to 6pm
Vacation Time:
Monday to Friday: 9am to 7pm
Saturday: 11am to 6pm
Sunday: Closed
Please not that out of core hours we offer a reduced service.
Reporting a problem
You will get voicemail if we are busy or the Helpdesk is closed. If you leave a voicemail message please speak slowly and clearly and provide:
- your name plus your student number if you are experiencing a problem with your student network account;
- your mobile phone number or preferred email address.
If you are reporting a problem with your network connection in Halls of Residence, we need the number of the dataport in your room in addition to your room and flat location. We must have a mobile number before we send an IT technician to visit your room.
This information will help us resolve your query more swiftly.
Advice
- We cannot offer support related to students' own computers or IT hardware, or software that is not part of our standard University software. We can offer brief advice on such problems but cannot fix them for you. We will not accept any computer or laptop to look at later.
- We do not sell software but can offer advice on suitable applications.
- We do not sell hardware but can offer advice on the minimum specs required to successfully connect to the Internet in the Halls of Residence.
Complaints, ideas and feedback
If you have any complaints, positive or negative feedback, or suggestions on how IT and Media Services can improve their services please contact:
Charlie Mackworth
Head of IT User Services
Email: c.mackworth@roehampton.ac.uk