Monday to Friday: 8am to 9pm
Saturday and Sunday: 11am to 6pm
Monday to Friday: 9am to 7pm
Saturday: 11am to 6pm
Please not that out of core hours we offer a reduced service.
You will get voicemail if we are busy or the Helpdesk is closed. If you leave a voicemail message please speak slowly and clearly and provide:
If you are reporting a problem with your network connection in Halls of Residence, we need the number of the dataport in your room in addition to your room and flat location. We must have a mobile number before we send an IT technician to visit your room.
This information will help us resolve your query more swiftly.
If you have any complaints, positive or negative feedback, or suggestions on how IT and Media Services can improve their services please contact:
Head of IT User Services