In order to comply with Data Protection Regulations a password policy applies to all University computer network accounts. This policy improves the security of your account and enables us to increase the range of University services and resources available online.
In order to manage your password effectively we advise all users to enrol with Password Self Service. Once enrolled you will be able to reset your password at any time, anywhere if your password has stopped working or has expired.
If you have a working username & password we strongly recommend that you use Password Self Service to change your password (you can do this without having to enrol) as this system will let you know if your new password meets the criteria.
There is a link to Password Self Service available in MyZone under MyTools (Network Password Self-service System)
When you change your password it must be a least 8 characters long and contain all of the following criteria (do not use any part of your name/username):
You will need a current/working password to enrol on Password Self Service. If you enrol you will be able to reset your password even if it has stopped working.
Enrolment requires you to provide 4 'secret' questions and answers.
Useful Tip: include a clue in your question e.g. question: the date of my mothers birthday (my answer = dd/mm/yy).
You can also use Password Self Service to unlock your account if you have entered an incorrect password too many times. Please note: accounts are automatically unlocked after 30 minutes - this system will enable you to unlock your account immediately.
Where you will need to use your password includes:
Check out your password on an open access PC if you cannot log into
The IT Helpdesk will be able to reset passwords in person or via the phone, but you will need to confirm your identity.
The IT Helpdesk is based on the ground floor of the University Library
Phone 020 8392 3737; email email@example.com